PROJECT 2019

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Rose K. Sanford

PROFESSIONAL SUMMARY

A clear-thinking, decisive problem-solver with over 15 years of diverse Information Technology experience with a major retailer and service provider. Experienced leader in all facets of the system development life cycle - gathering business requirements, system design and programming, testing/quality assurance, implementation and project management - with emphasis in production support. Additional skills in building relationships with external and internal customers, negotiating, motivating and coaching staff and performance monitoring. A talented, resourceful team player who has a proven track record in operational excellence, customer service, building and leading a team to success and a unique blend of business and technical knowledge.

PROFESSIONAL EXPERIENCE

SEARS, ROEBUCK & COMPANY, Hoffman Estates, Illinois 1982 - 2003
Fortune 50 retail company with annual revenues exceeding $41 billion.

Business Solution Manager 2002 - 2003
Provided IT leadership, consultation and technology solutions to the Tax business' leadership team.
Managed the business partner relationship and supporting application portfolio between IT and the Tax Department. Recommended all IT involvement for the Tax Department while ensuring effective and strategic use of technology solutions to achieve critical business objectives.
-- Converted sales tax software of Land's End, a recent acquisition, improving the accuracy of sales tax calculations and reporting by 20%.
-- Produced and presented IT project charter for Illinois Use Tax project resulting in an annual reduction of $3 million in use tax and collecting $1.5 million in incentives from the participating taxing jurisdictions.
-- Converted financial systems of Orchard Hardware Store, a wholly owned subsidiary, from proprietary systems to Sears' systems reducing operational expense by $800,000 annually.

Application Operations Manager 2001 - 2002
Delivered base applications break/fix solutions, and drove the incident, problem, and change management process in accordance with corporate and IT standardized practices and policies. Responsible for the daily execution of 40+ forecasting and planning, financial, miscellaneous administrative and Home Services' decision support systems providing 24/7 pager/emergency support for the IT organization. Staff of 30-35.
-- Provided a high level of operational excellence reducing the number of production outages by 10%.
-- Led team in 100% success rate for monthly accounting closings of 4 days, exceeding industry standard.
--Through root cause analysis applied 40+ permanent fixes to Home Services decision support system reducing the weekly production run time by 8 hours.

Production Support Resource Director 2000 - 2001
Provided leadership to a group of 30+ IT professional responsible for the support of 25+ financial, tax, and HR mainframe systems. Concurrently managed production support, system improvements, compliance, maintenance and outsourcing activities.
-- Recognized throughout the organization as a "go-to" person for delivering quick turnaround and positive results.
-- Partnered with 15+ separate System Business Owners, Process Improvement Team and consultants to deliver business and technology solutions in support of service excellence.
-- Negotiated and implemented Off Shore Outsourcing Initiative which resulted in annual savings of $500,000.
-- Implemented system enhancement to the HR Commission system that enabled more accurate handling of de-commissioned returns reducing commission payroll by $10+ million annually.

Production Support Systems/Resource Manager 1998 - 2000
Managed a staff of 20 Associates supporting 16 financial systems. Established a productive development and support environment. Proactively worked with the System Owners to determine and support systems needs and set appropriate systems' direction.
-- Streamlined and formalized the support team's procedure for daytime user support resulting in a 30% increase in systems enhancements delivered by the support team without increasing the base budget.
-- Led team that developed and delivered over 100 system enhancements resulting in estimated annual savings of $10+ million and a 20% improvement in business processes.
-- Implemented Century Compliance (Y2K) system modifications to 20 financial systems resulting in a problem-free transition and achieving a 100% compliance success rate.
-- Negotiated and implemented outsourcing initiative which enabled Sears Associates to be reassigned to more critical project work resulting in a significant increase in employee retention and morale.

Senior Project Manager 1996 - 1998
Managed a staff of 20 that supported 7 major financial systems. Also managed system projects and included integration of vendor software, application development, system enhancements, compliance and maintenance.
-- Planned and delivered 5 semi-annual system enhancement releases to the Invoice Processing System resulting in a leading edge state of the art Invoice Processing System.
-- Demonstrated strong leadership skills resulting in increase responsibility to include the support of 6 additional major financial systems.
-- Coached and mentored Associates resulting in improved associate retention and 20% being promoted.

Project Manager 1993 - 1996
Managed a staff of 16 that supported a major financial system, Invoice Processing System. Partnered closely with the development team to contribute to future system releases.
-- Led the efforts of a team of 15 developers in the creation of a major sub-system of the Invoice Processing System. Delivery of the system resulted in the retirement of the legacy systems, significantly improved business processes, and savings of $25 million in erroneous invoice payments. Project delivered on time and within budget.
-- Transformed a subset of the development team into an efficient, productive Production Support Team for the Invoice Processing System increasing the Associates technical skills and knowledge of the system by 25%.
-- Stabilized and streamline the Invoice Processing System production environment reducing outages by 20% and improving run time by 30%.
-- Delivered a major enhancement to the Invoice Processing System that enabled more accurate payment of invoices and resulted in estimated annual saving of $18 million. The project was nicknamed the "3 week payback" project.

System Consultant 1991 - 1993
Senior Systems Analyst 1990 - 1991
Systems Programmer/Technical Programmer 1988 - 1990
Programmer Trainee/Programmer 1986 - 1988
Clerical Assistant/Senior Clerical Assistant 1982 - 1986

EDUCATION
DePaul University - Chicago, Illinois
Concentration in accounting

TECHNICAL EXPERTISE
Hardware: IBM 308X, IBM 309X

Software: Microsoft Office, Microsoft Projects, Lotus Notes, SQL, QMF, Assembler, COBOL,
CICS Command Level, JCL, CLISTS, TSO, ISPF, FILEAID


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