PROJECT 2019

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Michele R. Small


PROFESSIONAL SUMMARY

A seasoned project manager with repeated success in leading and implementing high-profile productivity initiatives. A results-oriented leader with extensive experience utilizing formal project management tools and techniques. Excellent communications skills and proven success in creating an effective cohesive team. Repeated success in creatively applying innovative approaches to problem-solving. Recognized for completing projects on time and within budget. Management style is enhanced by genuine customer sensitivity. Consistently meet deadlines and effectively manage multiple tasks by organizing priorities.

PROFESSIONAL EXPERIENCE

SEARS, ROEBUCK AND COMPANY, Hoffman Estates, IL

Program Manager, Information Technology 1998 - 2003
-- Coached project teams in use of best practices in project management and system development.
-- Developed program level plan including dependencies and resource plan.
-- Prepares executive level status and facilitates executive steering committee meetings.
-- Maintains program level tracking of time and budget.
-- Facilitated communication and coordination across project teams and between IT and business.
-- Consistently met deadlines and effectively manage multiple tasks by organizing priorities.
-- Managed Human Resources project to outsource in-house PeopleSoft benefit administration to external provider.
-- Managed Human Resources project to outsource payroll tax administration.
-- Led Lands' End sales tax project.
-- Served as IT liaison for eRecruiting and eLearning productivity projects.

Project Manager, Information Technology 1994 - 1998
-- Coordinated teams in multiple locations according to project needs, including placement and installation of new PeopleSoft system.
-- Managed a team of 15 - 25 software developers, data base administrators and computer technicians responsible for upgrading the software package and providing support for applications usage.
-- Managed staff responsible for analysis, customization, testing implementation, and support for PeopleSoft Human Resources, Benefits and Payroll Software modules.
-- Implemented cost controls and ensured timely project completion through project planning and monitoring.
-- Worked with business partner to document project scope and manage scope change process.
-- Managed issue tracking and resolution.
-- Managed risk assessment and development of risk mitigation strategies.
-- Generated project status reports submitted to senior management.
-- Hired, trained and provided team motivation
-- Managed Finance project to develop and implement invoice processing application
-- Managed Human Resources PeopleSoft HRMS/Benefits/Payroll implementation for employee base of 230,000.
-- Led Human Resources PeopleSoft upgrades (v.5.12, v.7.0, v.7.5)

Quality Assurance Team Lead 1992 - 1994
-- Led the testing of the releases for the invoice processing application

IT Research and Development 1990 - 1992
-- Investigated and analyzed case tools and development methodologies.
-- Piloted the use of selected methodology (DMR Productivity Plus)

Previous Information Technology Positions (1977 - 1990): Systems Consultant - Credit Applications, Staff Instructor for the entry-level training program, Programmer, Programmer Trainee

EDUCATION

Northwestern University, Bachelor of Arts, Psychology 1977.

ADDITIONAL SKILLS AND INFORMATION

Project Management Institute (2001 - 2003): Project Leadership, Management and Communication, Quality for Project Managers
PeopleSoft - received training in software applications.
Trained in mainframe and client server technology.
Seminars in time management, organizational behavior, leadership training and negotiating skills.

Windows NT, Informix, UNIX
MS Office: Word, Excel
Lotus: AmiPro, 1-2-3

COMMUNITY ACTIVITIES
Volunteer for conferences (2003) covering various topics attended by 2500 - 6000 participants from around the world


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