PROJECT 2019

PROJECT 2019 MENU

Guy W. Harris

PROFESSIONAL SUMMARY

Dedicated well organized IT Professional with a background in computer information systems, network operating systems, and desktop and laptop support. Experience includes hardware and software installation along with system implementation, administration, and project management. Recognized as a problem solving, systematic, result oriented leader with excellent research, planning, and communication skills

OPERATING SYSTEM ENVIRONMENTS:

Microsoft Windows XP Professional, Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server, Microsoft Windows 2000 Active Directory Services, Microsoft Internet Explorer, Novell 3.x and 4.11, Windows NT 4.0, TCP/IP, Windows 98, Windows 95, Windows 3.1, Microsoft DOS 6.22, and IBM DOS.

Hardware: Intel-based computers (workstations, file servers, and hubs). Compaq and Dell Servers, various brand workstations, and laptop computers. HP printers, scanners, and plotters

Software: Microsoft Office 97, 98, 2000, and XP suite, Visio, PC Anywhere 4.5, Carbon Copy Plus, Microsoft Internet Explorer, Netscape, Lotus Notes 4.5, MS Front Page 2002, Bindview, Microsoft Publisher, Microsoft Outlook, Microsoft Project, Microsoft FrontPage, Microsoft Exchange 5.0 and 2000, Veritas Backup Exec.

PROFESSIONAL EXPERIENCE:

Affiliated Banc Corp. - Schaumburg, IL
Mortgage and Financial Services Company
Technology Manager - 2002 to 2003
Responsibilities included project management of various network and phone system infrastructure project implementations and services. Providing service and support for all computers, servers, network connectivity, Internet, and phone systems for the entire company. Managing all technology based vendor issues and services. Managing procurement services for all computer hardware, software, applications, network implementation and upgrade projects, and network wiring projects. Providing management services for technology based negotiation and billing issues. Also, manager and supervisor for all move, add, and change projects.

Airoom, Inc. - Lincolnwood, IL
High-end Architect and Building firm.
Technology Manager - 2000 to 2002
Major responsibilities included project management of various network and phone system infrastructure projects. Managed the provision of service and support for all computers, servers, network connectivity, Internet, and phone systems for the entire company. Managed all technology based vendor issues and services. Managed procurement services for all computer hardware, software, application, network implementation and upgrade projects, and network wiring projects. Provided management services for technology based negotiation and billing issues. Managed and supervised the day-to-day activities of one network administration employee. Also managed and supervised all move, add, change projects.

Sprint e-Solutions (Formerly Sprint Enterprise Network Services) - Rosemont, IL
Major provider of e-Business, managed services, and network solutions.
Technical Solutions Consultant - 1998 to 2000
Performed project management, research and design of technical solutions for clients of Sprint Enterprise Network Services in application and network installation and administration. Used design tools such as Visio and other flow charting applications that assist in the design of computer networks for proposals and solutions. Performed network installation of computers, servers, and required software using Windows NT Workstation, Windows NT Server, Windows 2000 Professional and Windows 2000 Server. Performed as Project Manager on a variety of projects, one being the largest installation of Bindview Network Monitoring Tools in 1999 for the Y2K initiative at Tenneco Inc. Supervised teams of three to five people on network administration projects and provided desktop support for Windows NT/ Windows 95/98 environments on projects and assignments.

OAO Technology Solutions, Inc. - Schaumburg, IL
Global provider of information technology and e-Business solutions.
Network Administrator - 1997 to 1998
Performed network administration and support for Novell 3.x, 4.11 and 4.12, and Windows NT 4.0 LAN. Created user ID(s) and user accounts, granted rights and access capabilities for Ameritech network user accounts and domains. Managed user account deletions, troubleshot problems and monitored the system. Provided level three support for the Helpdesk in LAN related issues.

Accenture (Formerly Andersen Consulting LLP) - Northbrook, IL
An $8.9 billion global management and technology consulting organization.
MIS Field Support Analyst - 1996 to 1997
Performed hardware, software, and systems support via field assignment and Helpdesk phone services. Advised internal clients on Windows 95, Lotus Notes administration, Novell 4.11 NetWare support and administration, and remote dial-in capabilities. Provided support for special projects and assignments such as facility wide rollout of Windows 95 and other projects.

CCC Information Services, Inc. - Chicago, IL
Leading provider of technology-based business solutions for automotive claims.
MIS Technical Analyst - 1993 to 1996
Performed constant end user interface with customers in software and hardware technical assistance. Designed and developed an application that automated the process of service and repair of computer hardware in various field locations. Provided technical assistance to internal applications designers, data entry personnel, and other hardware technicians on location by performing repairs and services on computer hardware and network systems.

U.S. Army (Reserve) - Rosemont, IL
Radar Crewman / Team Chief / Instructor - 1984 to 1991
Supervised ground surveillance radar operations for the 138th Military Intelligence Battalion, U.S. Army Reserve. Assigned and attached to training units as an instructor in Military Intelligence and Radio Teletype Communications for the U.S. Army Reserve system.

U.S. Army (Active Duty)
Radio Teletype Operator / Team Chief - 1979 to 1983
Stationed on assignments in the United States and Europe. Managed the operation and maintenance of a Radio Teletype Communications rig for use in making sure secret information was passed to higher levels of the command structure. Assigned to training units as an instructor for the U.S. Army Reserve system.

PROFESSIONAL TRAINING

Education: DeVry Institute of Technology, Chicago, IL
BS Degree - Technical Management - June, 1996
- Computer Information Systems - August, 1995

Computer Learning Center, Chicago, IL
Diploma - Computer Operations - April, 1985

Continuing Education:

Current Technologies, Lombard, IL
Microsoft Windows 2000 MCSE Course - March, 2000 to March, 2001

The George Washington University School of Business and Public Management, Washington D.C.
Courses Completed:
· Managing Projects in Organizations
· Project Leadership, Management, and Communications
· Scheduling and Cost Control
· Quality for Project Managers


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